Damage upon Arrival: If the product arrives damaged or defective, contact customer support within 7 days for assistance with returns or replacements.

Lost Shipments: If the product is lost during transit, notify us promptly to initiate an investigation and arrange for reshipping or a refund.

Packaging Integrity: For returns due to damage, customers must provide evidence (such as photographs) of the packaging and damage for validation purposes.

Report within 7 Days: To ensure eligibility, report any damages within 7 days of delivery by providing order details and relevant photos.

Replacement or Refund Option: After evaluating the damage, you may choose a full refund or a replacement of the damaged product.

Return Shipping Coverage: Revanto Honey covers the return shipping cost for damaged products.

Prompt Reporting: Contact our customer service as soon as a package is confirmed as lost or after the estimated delivery date has passed.

Investigation and Resolution: Revanto Honey will cooperate with the shipping carrier to investigate the situation, ensuring a fair resolution for the customer.

Refund or Reshipping: If confirmed lost, we will either refund your purchase in full or reship the product, depending on your preference.

Full Refund on Lost or Damaged Products: Customers are entitled to a full refund if the product is lost or arrives damaged.

Refund Method: Refunds are processed through the same payment method used for the original transaction.

Timeline for Refund: Once we receive the returned item or confirm the loss, refunds are typically processed within 7-10 business days.